“Mum looked sensational –  20 years at least younger than I have every seen her. She looked amazing. The secret to this is all the wonderful love and care you and your brilliant team give to her. Absolutely made our day and I can tell you ***** and I were both emotional leaving your place today. I can’t begin to tell you how much we appreciate all that you do for Mum. We told her that she was one of seventeen luckiest people in the world to be living at Crantock Lodge. We know that Mum is in wonderful hands with you all.”